GDPR Compliance

Introduction

glint crease is committed to protecting the privacy and personal data of all individuals, including those in the European Union (EU) and European Economic Area (EEA). This page outlines our compliance with the General Data Protection Regulation (GDPR).

While we are an Australian company primarily serving Australian clients, we recognize that GDPR may apply when we process data of EU/EEA residents. This document supplements our Privacy Policy.

Data Controller

For the purposes of GDPR, glint crease acts as the data controller for personal data collected through our website and services.

Legal Basis for Processing

We process personal data only when we have a lawful basis to do so under GDPR Article 6. Our legal bases include:

Consent

When you provide explicit consent for us to process your data for specific purposes, such as receiving marketing communications.

Contract Performance

When processing is necessary to fulfill our contractual obligations to provide consulting services you have requested.

Legitimate Interests

When processing is necessary for our legitimate business interests, such as:

• Improving our website and services
• Analyzing usage patterns and trends
• Protecting against fraud and security threats
• Managing business operations efficiently

We always balance our legitimate interests against your rights and freedoms.

Legal Obligations

When processing is necessary to comply with legal requirements, such as tax reporting, regulatory compliance, or responding to lawful requests from authorities.

Your Rights Under GDPR

If you are an EU/EEA resident, you have the following rights regarding your personal data:

Right to Access

You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data.

Right to Rectification

You have the right to request correction of inaccurate or incomplete personal data.

Right to Erasure ("Right to be Forgotten")

You have the right to request deletion of your personal data in certain circumstances, including:

• When the data is no longer necessary for the purposes it was collected
• When you withdraw consent and there is no other legal basis for processing
• When you object to processing and there are no overriding legitimate grounds
• When the data has been unlawfully processed

Right to Restriction of Processing

You have the right to request restriction of processing in certain situations, such as when you contest the accuracy of the data or object to processing.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another controller.

Right to Object

You have the right to object to:

• Processing based on legitimate interests
• Processing for direct marketing purposes
• Processing for research or statistical purposes

Right to Withdraw Consent

When processing is based on consent, you have the right to withdraw that consent at any time. This does not affect the lawfulness of processing before withdrawal.

Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority in the EU/EEA, particularly in the member state of your residence, workplace, or where an alleged infringement occurred.

How to Exercise Your Rights

To exercise any of these rights, please contact us at [email protected]. Please include:

• Your full name and contact information
• Description of your request
• Verification of your identity (if required)

We will respond to your request within one month, though this may be extended by two additional months for complex requests. We will inform you of any extension within the first month.

Data We Collect

We collect and process the following categories of personal data:

• Identity Data: Name, business title
• Contact Data: Email address, mailing address, company name
• Technical Data: IP address, browser type, device information, cookies
• Usage Data: How you interact with our website and services
• Communications Data: Your inquiries, service requests, and correspondence with us

Data Retention

We retain personal data only as long as necessary for the purposes outlined in our Privacy Policy or as required by law. Our retention criteria include:

• Duration of our business relationship
• Legal and regulatory requirements
• Statute of limitations periods
• Dispute resolution and legal defense needs

When we no longer need your data, we will securely delete or anonymize it.

Data Transfers

Your personal data is primarily processed and stored in Australia. If we transfer data outside the EU/EEA to countries that do not provide adequate data protection, we implement appropriate safeguards, including:

• Standard Contractual Clauses approved by the European Commission
• Binding Corporate Rules
• Certification schemes

Data Security

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

• Encryption of data in transit and at rest
• Access controls and authentication mechanisms
• Regular security assessments and audits
• Staff training on data protection
• Incident response procedures

Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will:

• Notify the relevant supervisory authority within 72 hours of becoming aware
• Notify affected individuals without undue delay if the breach poses a high risk
• Document all data breaches, including their effects and remedial actions taken

Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects or similarly significantly affects you.

Children's Data

Our services are not directed at children under 16 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

Updates to This Policy

We may update this GDPR compliance statement from time to time. We will notify you of material changes by posting the updated version on our website with a new "Last Updated" date.

Contact Us

For questions or concerns about GDPR compliance or to exercise your rights, please contact:

Supervisory Authority

If you are not satisfied with our response to your privacy concerns, you may lodge a complaint with your local EU/EEA data protection authority. For more information, visit: European Data Protection Board